The 911 Memorial & Museum honors the nearly 3,000 people killed in the terrorist attacks of Sept. 11, 2001 and Feb. 26, 1993, and recognizes the courage of those who survived and salutes those who risked their lives to help others.

Martz Tours will take you directly to the site on two dates in 2026:

~~Wednesday, April 22~~
Wednesday, Sept. 9

You’re encouraged to explore at your own pace but take your time at the outdoor memorial which stretches across eight acres of the World Trade Center complex. The focal points are two pools that contain the largest man-made waterfalls in North America, each descending 30 feet into a square basin. From the water in each pool drops another 20 fee and disappears into a smaller, central void.

The names of the 2,983 people who were killed in the 2001 and 1993 terrorist attacks are inscribed on bronze parapets edging the memorial pools.
The 110,000-square-foot museum tells the story of 911 through artifacts, imagery, personal stories and interactive technology. The exhibition is made up of three parts: the events of the day as they unfolded; before 911 with historical context leading up to the attacks; and after 911 which addresses the immediate aftermath and ongoing repercussions of the terrorist attacks.

Please review our policies before making your reservation.

CANCELLATIONS

All sales are final.
Refunds will not be issued for tours -- no exceptions.
Therefore, we recommend travel insurance which is now being offered through our partner, Trip Mate. You may use this link to get a quote or to purchase the insurance.
As a reminder, the 10-percent deposits on multi-day tours are non-refundable.
If it becomes necessary for Martz Travel to cancel a tour, the full price will be refunded. You have the option of receiving a refund in the form of a gift certificate that may be redeemed for a future Martz Tour.

PARKING

Wyoming Valley Mall, Wilkes-Barre Township: Parking is free. Pickup is in the area of the Ken Pollock Service Center, site of the former Sears service center.
Scranton Bus Terminal, 30 Lackawanna Ave., Scranton: The $9 daily parking fee is being waived. Your parking pass will be included in your passenger packet before you board the bus. Please place the pass in your windshield. Parking passes will not be available in advance at the terminal. When you arrive at the bus terminal, do not enter from Lackawanna Avenue; this entryway is for buses only. Turn onto Cliff Avenue from Lackawanna Avenue, then make a left into the bus terminal parking lot.
Delaware Water Gap, 1082 Foxtown Hill Road, Stroudsburg: The $5 daily parking fee is being waived. You will receive one free parking pass per reservation. Your parking pass will be included in your passenger packet before you board the bus. Please place the pass in your windshield. Parking passes will not be available in advance at the terminal.

PAYMENT

Payment in full is required at the time of booking for all day trips.

PARKING

Wyoming Valley Mall, Wilkes-Barre Township: Parking is free. Pickup is in the area of the Ken Pollock Service Center, site of the former Sears service center.
Scranton Bus Terminal, 30 Lackawanna Ave., Scranton: The $9 daily parking fee is being waived. Your parking pass will be included in your passenger packet before you board the bus. Please place the pass in your windshield. Parking passes will not be available in advance at the terminal. When you arrive at the bus terminal, do not enter from Lackawanna Avenue; this entryway is for buses only. Turn onto Cliff Avenue from Lackawanna Avenue, then make a left into the bus terminal parking lot.
Delaware Water Gap, 1082 Foxtown Hill Road, Stroudsburg: The $5 daily parking fee is being waived. You will receive one free parking pass per reservation. Your parking pass will be included in your passenger packet before you board the bus. Please place the pass in your windshield. Parking passes will not be available in advance at the terminal.

WALKABILITY

There is a great deal of walking involved in this trip -- from the bus dropoff to the museum entrance.

Standard manual wheelchairs and wheeled walkers are available free of charge on a first-come, first-served basis. Please ask one of our uniformed staff members for assistance. Wheelchairs are provided solely for use in the Museum. Note: You may reserve a wheelchair if you already have purchased tickets to participate in one of the 9/11 Memorial Museum guided tours. To reserve, please email: access@911memorial.org to place a request.

There is limited seating throughout the Museum. Benches are available in the Concourse Lobby, on the Ramp, in Memorial Hall, Foundation Hall, and within the memorial and historical exhibitions.

MEALS

You are on your own for your meals while on this tour but you will find numerous options within walking distance of the 911 Museum.

VENUE INFO

The 911 Memorial & Museum includes a permanent collection consisting of material evidence, first-person testimony, and historical records of response to February 26, 1993 and September 11, 2001 and the ongoing repercussions of these terrorist events. To date, the Museum has acquired more than 74,000 artifacts that document the fate of victims, survivors, and responders.
Looking for a particular name? You can use the online search to help you more easily locate the name when you visit.

The temperature of the Museum is between 68 and 72 degrees Fahrenheit.

If you would like to visit the One World Observatory, which is a short walk from the 911 Museum, it is recommended that you purchase tickets in advance. Tickets to One World Observatory are not included in this package.

ACCESSIBILITY

If you require special assistance getting on or off the bus, or if you are bringing a wheelchair, scooter or other ADA-approved mobility device, please make note of it in the Comments section when making your reservation.

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. There are several wheelchair accessible entrances to the Memorial.

WALKABILITY
As with most trips in New York City, you are on your own to travel throughout the city. There are many modes of public transportation.

BUS SEATING

While we try our best to accommodate all requests, we cannot guarantee you will be assigned the seat of your choice. If you have a preference, please make note of it in the Comments section when booking your trip. Since we are committed to meeting the specific health and mobility needs of our passengers, the seating arrangements may change before our departure date.