Please review our policies before making your reservation.

CANCELLATIONS

• All sales are final.

• Refunds will not be issued for tours -- no exceptions.

• Therefore, we recommend travel insurance which is now being offered through our partner, Trip Mate. You may use this link to get a quote or to purchase the insurance.

• As a reminder, the 10-percent deposits on multi-day tours are non-refundable.

• If it becomes necessary for Martz Travel to cancel a tour, the full price will be refunded. You have the option of receiving a refund in the form of a gift certificate that may be redeemed for a future Martz Tour.

PAYMENT

Payment in full is required at the time of booking for all day trips.

WALKABILITY

There is a great deal of walking involved in this trip -- from the bus dropoff to the museum entrance.

Standard manual wheelchairs and wheeled walkers are available free of charge on a first-come, first-served basis. Please ask one of our uniformed staff members for assistance. Wheelchairs are provided solely for use in the Museum. Note: You may reserve a wheelchair if you already have purchased tickets to participate in one of the 9/11 Memorial Museum guided tours. To reserve, please email: access@911memorial.org to place a request.

There is limited seating throughout the Museum. Benches are available in the Concourse Lobby, on the Ramp, in Memorial Hall, Foundation Hall, and within the memorial and historical exhibitions.

MEALS

You are on your own for your meals while on this tour but you will find numerous options within walking distance of the 911 Museum.

VENUE INFO

The 911 Memorial & Museum includes a permanent collection consisting of material evidence, first-person testimony, and historical records of response to February 26, 1993 and September 11, 2001 and the ongoing repercussions of these terrorist events. To date, the Museum has acquired more than 74,000 artifacts that document the fate of victims, survivors, and responders.
Looking for a particular name? You can use the online search to help you more easily locate the name when you visit.

The temperature of the Museum is between 68 and 72 degrees Fahrenheit.

If you would like to visit the One World Observatory, which is a short walk from the 911 Museum, it is recommended that you purchase tickets in advance. Tickets to One World Observatory are not included in this package.

ACCESSIBILITY

If you require special assistance getting on or off the bus, or if you are bringing a wheelchair, scooter or other ADA-approved mobility device, please make note of it in the Comments section when making your reservation.

Wheelchairs, mechanized scooters, other power-driven mobility devices, walkers, and strollers are accommodated at the 9/11 Memorial. There are several wheelchair accessible entrances to the Memorial.

WALKABILITY
As with most trips in New York City, you are on your own to travel throughout the city. There are many modes of public transportation.

BUS SEATING

While we try our best to accommodate all requests, we cannot guarantee you will be assigned the seat of your choice. If you have a preference, please make note of it in the Comments section when booking your trip. Since we are committed to meeting the specific health and mobility needs of our passengers, the seating arrangements may change before our departure date.